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Terms and Conditions

MDC LMS SMS Notifications – Terms & Conditions


Program Name

Miami Dade College (MDC) Learning Management System (LMS) SMS Notifications


Program Description

The MDC LMS SMS Notifications program supports student success by providing enrolled students with:

  • Automated inactivity reminders to help maintain course engagement
  • Direct, two-way messaging with faculty members regarding course performance, feedback, and academic recommendations

All messages are sent on behalf of your instructors and LUCY (Live User Coach for You) within the Canvas LMS.


Opt-In Consent

By opting in through the “Ask LUCY” chatbot within Canvas, you consent to receive SMS notifications from Miami Dade College related to your enrolled courses, academic activity, and instructor communication.

Messages are sent only to active students who are currently enrolled and have provided this consent.


Message Frequency

Message frequency will vary depending on the number of enrolled courses, course activity, engagement level, and instructor communication.


Message & Data Rates

Message and data rates may apply for any messages sent to you from MDC and to MDC from you. If you have questions about your text or data plan, please contact your wireless provider.


Cancellation (Opt-Out)

You can cancel the SMS service at any time. Simply text “STOP” to the number that sent you the message. After you send “STOP”, you will receive a confirmation message that you have been unsubscribed. After this, you will no longer receive SMS messages from the MDC LMS SMS Notifications program.

If you wish to re-subscribe, you may opt in again through LUCY in Canvas as you did previously.


Support / Help

If you are experiencing issues with the messaging program:

  • Reply with “HELP” for additional assistance, or
  • Contact MDC support directly:
    • Online Helpdesk: onlinehelp.mdc.edu
    • LUCY (Canvas) Technical Support – Student
    • Phone: +1 (305) 237-3800

For additional Canvas-related support, you may also visit the Online Helpdesk (be sure to sign in at the top-right corner to access all services and resources).


Carrier Liability

Wireless carriers are not liable for delayed or undelivered messages.


Privacy Policy

Your information will be used solely to support LMS course-related communications through this program.
For more details, please review the MDC Privacy Policy.

Miami Dade College is an equal access/equal opportunity institution which does not discriminate on the basis of sex, race, color, marital status, age, religion, national origin, disability, veteran’s status, ethnicity, pregnancy, sexual orientation or genetic information. To obtain more information about the College’s equal access and equal opportunity policies, procedures and practices, please contact the College’s Civil Rights Compliance Officer: Cindy Lau Evans, Director, Equal Opportunity Programs/ ADA Coordinator/ Title IX Coordinator, at (305) 237-2577 (Voice) or 711 (Relay Service). 11011 SW 104 St., Room 1102-01; Miami, FL 33176. [email protected]